We are here for you
Feel free to contact us at any time with any questions or requests, we are fully available during reception opening hours, which depend on the season.
The external telephone contact for our reception is +420 257 317 999, from your room you can reach the reception via 100.
Wi-Fi
Wi-fi internet is freely available in all areas of the hotel.
- Network Name: Hotel-Golden Key
- Password: astenwifi
Smoking
All areas of the hotel and restaurant are non-smoking. Please respect this regulation.
- In case of smoking in the hotel premises, we charge an additional cleaning fee.
Do not be disturbed
If you do not wish to be disturbed, please
- Hang a "Do Not Disturb" card on the outside door of your room, which can be found by your front door.
Opening times
- Breakfast is served every day from 7:30 - 10:00 in the breakfast restaurant on the ground floor of the hotel
- Minimum reception opening hours are 7:00 - 20:00
- Outside opening hours we are available on +420 603 143 131
Arrival and departure
On the day of your arrival we guarantee a room ready for you from 15:00.
- On the day of your departure, please leave your room by 11:00 am so that we can prepare the room for the next guests.
- If you would like to check out later, please ask at reception for available options.
Laundry and ironing service
If you wish to wash or iron your clothes, we will be happy to take care of it.
- You will find a form in your wardrobe with full instructions and prices for this service.
Please contact reception to book the service.
Safe
Each room is equipped with its own safe.
You can lock the safe as follows:
Close the door and hold.
Enter your personal code (3-6 digits) and press the "Lock" button.
The display will show "CLOSED" and the door will automatically lock.
You can correct the incorrect code entry by pressing "Clear".
Open the safe as follows:
Enter your personal code, the door will open automatically and "OPENED" will appear on the display.
If you enter the wrong code:
"ERROR" will appear on the display. If you enter the wrong code 4 times in a row
the safe will go into security mode for 3 minutes (i.e. it will be locked).
In security mode, after pressing any key, "HOLD 03" , "HOLD 02" or "HOLD 01" will appear. The number in the inscription indicates how many minutes the safe will be ready for further use.
If you forget or lose your password, please contact the hotel reception.
Room cleaning
We care about the environment. We leave it up to you whether you wish to change the towels in the rooms. If you wish to change the towels, please leave them on the floor.
- Room cleaning takes place between 9:00 and 17:00. If you do not wish to be disturbed, please hang a "Do Not Disturb" card on the outside door of your room.
